Whether you record full-time for compliance or risk management, or you record calls for quality monitoring or training, Teltronics provides tailored solutions that are fast and easy-to-use, will simplify complicated tasks, satisfy your strictest reliability standards and give you the best value for money.
If your organisation needs a cost effective Call Recording solution with the flexibility to grow with your business, Teltronics has a recording system to:
- Monitor and verify your phone and data transactions.
- Improve your agents’ performance and productivity.
- Optimize your telecom resources and workforce assets.
- Visualise a comprehensive view of your contact centre’s performance.
The Praetorian system lets you digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording instantly from the desktop.
Screen Recording enables you to see what your agents are up to.
The Business Information Suite is a flexible and easy-to-use contact centre analysis and reporting tool.
Increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs. Teltronics Quality Monitoring can:
- Reduce average call handling times
- Improve first-call resolution
- Reduce Agent training time
- Increase productivity
- Boost your Agent retention
For more details on Teltronics Contact Centre recording:
call us: 08456 800 724 or
email uksales@teltronics.com
Click the icon below to view a short Fusion Series solution overview:
TELEPHONE SYSTEMS SUPPORTED INCLUDE:
| Aastra | Alcatel | Ascom | Aspect | Avaya |
| Bosch | Cisco | Ericsson | Fujitsu | Harris |
| InterTel | LG | Mitel | NEC | Nitsuko |
| Nortel | Panasonic | Philips | Rockwell | Samsung |
| Siemens | Tadiran | Telrad | Teltronics | Toshiba |
SUPPORTED INTERFACES & PROTOCOLS INCLUDE:
| Analogue | DPNSS | DASS2 |
| ISDN PRI T1/E1 | ISDN2e BRI | VoIP |