Praetorian Call Recorder™ distributed throughout europe by Teltronics is certified compliant with contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

Teltronics Praetorian Call Recorder™ is developed by our call recording partner - HigherGround Inc, a premier software developer of call recording, data collection and reporting tools.
The Praetorian Call Recorder monitors and verifies phone transactions, improves agent performance and optimizes telecom resources. The HigherGround Fusion Series system collects structured and unstructured data from multiple sources and integrates the information into a single user interface to provide a comprehensive view of contact center performance. The application is now officially compliance-tested by Avaya for compatibility with the Avaya Communication Manager 5.1 and Avaya Application Enablement Services 4.2.

"We worked very hard on behalf of our customers and distributors to achieve Gold membership in the Avaya DevConnect program," said Terry Ryan, HigherGround President and CEO. "Building on our existing relationship, and working more closely with Avaya to deliver compliance-tested solutions to the market, we are able to make the integration of Avaya and HigherGround solutions seamless, thus significantly reducing implementation time and costs for our mutual customers."

HigherGround is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.