Call Recording Integration - Siemens telephone systems

The Praetorian Call Recorder monitors and verifies phone transactions, improves agent performance and optimizes telecom resources. The application is officially compliance-tested by Siemens for compatibility with the HiPath (see article below).

Teltronics Praetorian Call Recorder™ is developed by our call recording partner - HigherGround Inc, a premier software developer of call recording, data collection and reporting tools.

HigherGround Receives Siemens Certification
LOS ANGELES, CA - June 22, 2005

HigherGround, a premier software developer of call recording, data collection and reporting tools, received certification in the prestigious Siemens HiPath Ready Program for its Praetorian Voice Recorder™ and Fusion Series 7™ product suite.

Through testing in the Siemens Lab in San Jose, CA, HigherGround demonstrated recording on both the Siemens HiPath 4000 and Hicom 300 PBX systems, as well as CDR and CTI connectivity, and VoIP recording.

The Siemens HiPath Ready Program provides third party vendors the opportunity to have their applications rigorously tested and certified for connectivity with Siemens HiPath Communication Systems and Applications. The program is designed to promote knowledge, use and availability of Siemens Open Interfaces.

"We are pleased to partner with one of the world's leading IT solution developers," said Ric Cahak, Vice President, Research & Development, at HigherGround. "This certification reinforces our integrated technology strategy of enabling our Praetorian Voice Recorder™ and Fusion Series 7™ suite of products to support a wide range of platforms."

HigherGround's Fusion Series 7™ product suite provides tailored solutions that monitor and verify phone and data transactions, improve agents'' performance and productivity, optimize telecommunications resources and present a comprehensive view of contact center performance.