Kenya Airways

Kenya Airways chose Teltronics to supply and install a Praetorian Call Recording solution in their Operations Control Centre at the Kenya International Airport in Nairobi. "The Praetorian recorder has been a valuable tool in reducing crew and pilot shift discrepancies,” said Walton Otunga, Kenya Airways Communications Engineer. “Before the introduction of the Teltronics recording solution the OCC where unable to confirm that crew had been updated with changes to shift patterns. We are now able to cross reference our records with voice recordings and prove pilots have been informed. All personnel are aware of the recording tool in place; we have therefore been able to streamline the OCC’s operational procedures.”

" the support from Teltronics
has been excellent "

Birmingham City Council

Birmingham City Council chose Teltronics Contact Centre solutions to provide fully functional Skills-based Routing capability to its various Helpdesks across the City. In addition to the Teltronics 20-20 IXP IP-enabled PBX, the Council uses Teltronics OMNIWorks ACD, IVR & Praetorian Call Recording systems.

Carphone Warehouse

The Phone House (a division of The Carphone Warehouse) are Europe's leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries.
The Phone House sites across Europe including Belgium, Holland, Spain, Portugal and Ireland have all found Teltronics Call Recording solutions invaluable in resolving customer disputes due to their easy search, retrieval and playback of customer calls.

South Gloucestershire County Council

Using Teltronics OMNIWorks Contact Centre application, IVR and Call Recording, South Gloucestershire County Council has dramatically increased its service levels to the public.

" the recording system has
been an invaluable tool when
monitoring our activities and has
enhanced the training program "

Collins Sarri Statham required a voice recording solution to meet new FSA regulations. From March 2009, financial institutions are required to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets.

“The system has been an invaluable tool when monitoring our activities and has enhanced the training program here at Collins Sarri Statham."

A2B Radio Cars

Servicing more than 15,000 calls per week, A2B Radio Cars required a cost effective resilient Call Recorder that was both user friendly and feature rich. They were keen to bring in a system that would help increase booking accuracy and have the ability to record the radio transmissions between their agents and drivers. This was acheived with the Praetorian Voice Recorder.

Kaptec Call Centre

Kaptec Call Centre, a provider of Contact Centre Services and IT Resources, chose Teltronics Praetorian Pro Recorder for their Call Centre in Castlebar Ireland.