March 2009
From March 2009, U.K. financial institutions are required to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond and derivatives markets. Read more »»
December 2008
Financial Services Authority (FSA) deadline looms
The March 2009 deadline requires firms to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets. Read more »»
October 2008
Praetorian Call Recording Solution Achieves Gold Certification in Avaya DevConnect Program
Praetorian Call Recorder™ distributed throughout europe by Teltronics is certified compliant with contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.
Teltronics Praetorian Call Recorder™ is developed by our call recording partner - HigherGround Inc, a premier software developer of call recording, data collection and reporting tools.
The Praetorian Call Recorder monitors and verifies phone transactions, improves agent performance and optimizes telecom resources. The HigherGround Fusion Series system collects structured and unstructured data from multiple sources and integrates the information into a single user interface to provide a comprehensive view of contact center performance. The application is now officially compliance-tested by Avaya for compatibility with the Avaya Communication Manager 5.1 and Avaya Application Enablement Services 4.2.
"We worked very hard on behalf of our customers and distributors to achieve Gold membership in the Avaya DevConnect program," said Terry Ryan, HigherGround President and CEO. "Building on our existing relationship, and working more closely with Avaya to deliver compliance-tested solutions to the market, we are able to make the integration of Avaya and HigherGround solutions seamless, thus significantly reducing implementation time and costs for our mutual customers."
HigherGround is a Gold member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
July 2008
Teltronics and GE Security - Improving Communications & Security within Educational Facilities
SARASOTA, FL, July 29, 2008 --- Teltronics, Inc. (OTCBB: TELT), a leading supplier of voice and data communication solutions and services, today announces it was selected by GE Security, Inc., a business of GE Enterprises Solutions (NYSE: GE), to provide StarCall iPLUS, a powerful IP based, SIP compliant multimedia platform and the next generation of its StarCall intercommunication and timekeeping solution.
GE Security will private label the Teltronics Cerato IP system to give customers a fully integrated, Linux-based solution created to protect customers’ communications investment, reduce communications costs and improve productivity through advanced applications. GE Security plans to distribute the new offering, StarCall iPLUS, through its sound and communications partners.
More information on Teltronics Cerato IP »»
June 2008
Teltronics expands its IP Telephony Product Suite to include IP Telephony Management
Teltronics an industry leader and developer of intelligent remote monitoring equipment, announces its Intelligent Service Level Management (iSLM) Solution. The next-generation of service level management, the iSLM solution offers an integrated combination of advanced functionality, extensive infrastructure coverage and unprecedented ease-of-use and speed of deployment. Implementing service level management will reduce costs, increase productivity through improved business application and infrastructure performance and reliability, detecting impairments before they impact customers and end users.
Nortel CS1000 Monitor Probe receives, captures, processes, tracks, displays and reports performance metrics in a Nortel IP Telephony environment. The Nortel Monitor Probe provides comprehensive monitoring of the Nortel elements such as Call Server, Signaling Servers, Media Gateways and IP Phones as well as network infrastructure and the overall voice quality experience.
In addition to the Nortel specific probe, Teltronics also introduces VQProbe. VQProbe offers an IP Telephony switch agnostic means of proactively monitoring real-time and completed call voice calls to ensure maximum performance, exceptional reliability and the highest level of voice quality. »»
April 2008
Teltronics launches new Cerato Family of Voice Communications Products.
Leveraging nearly 40 years of industry expertise, Teltronics has developed a comprehensive portfolio of voice communication products designed to meet the needs of small, medium and large businesses. Building on decades of enterprise telephony experience and leadership, Teltronics voice switching systems offer 99.999% quality of service (“QoS”), mission critical reliability and scalability.
With more than 20,000 systems in operation worldwide, Teltronics is the solution of choice for a wide variety of industries including, service providers, utilities, manufacturing, retail, government, education, healthcare and financial institutions.
Teltronics has developed a complete range of voice communication platforms designed to meet the needs for any business and provide the tools to improve productivity and efficiency for a tangible return on investment. »»
January 2008
Contact Recording Screen Recording Quality Monitoring
Click the icon below to view a short Fusion Series solution overview:
September 2007
Teltronics improves the smiles at Smiffy’s
Teltronics improves the smiles at Smiffy’s, the largest independent manufacturer and distributor of Fancy Dress Costumes, with the supply of a Praetorian call recorder to focus on staff quality management improvement. More...
August 2007
Teltronics wins bid to provide Call Recording solution to South Gloucester County Council.
Teltronics has been selected by South Gloucester County Council to supply a Praetorian voice recording and agent assessment solution to integrate with the councils current OMNIWorks® contact centre implementation. More...
Birmingham City Council chooses Teltronics as supplier in providing call recording across their contact centres
Teltronics were successful in being chosen to supply their Praetorian call recorder to support the users on the OMNIWorks® Contact Centre run by Service Birmingham on behalf of the Council. More...
July 2007
OMNIWorks Contact Centre processes over 1 Million Calls
The Waterford/Wedgwood USA contact centre has processed over 1 million contacts without a single failure using Teltronics OMNIWorks® contact center solution.
Michael Rossi, Telecommunications Manager for Waterford Wedgwood, said, “We are very pleased with the performance and reliability of our Teltronics OMNIWorks® Contact Centre Solution and excited that we reached the millionth contact mark.”
April 2007
Teltronics ranked as one of the Biggest and Best Public-Sector Solution Providers by GovernmentVAR Magazine.
GovernmentVAR 100 selection is based on 2006 revenue derived from federal, state, and local government sectors.
Teltronics, Inc. a leading provider of communication solutions and services, received recognition as one of the top 100 government VARs; an annual listing by GovernmentVAR magazine.
February 2007
Call Center Times sparkles with Teltronics Waterford/Wedgewood success story.
Call Center Times recently published Teltronics' Waterford/Wedgwood success story discussing the company's call center and switching system. To read the complete article click here and scroll to page 13.