Teltronics Application Management enables proactive monitoring of critical business applications. Increasingly, business processes are driven by applications, and application performance is fueled by infrastructure performance. Proactively monitoring and managing IT performance from a business services perspective is essential to improving operational efficiency, agility, and, ultimately, profitability. Teltronics delivers a repeatable, integrated solution to identify, isolate, diagnose and take action to resolve application issues before they become a problem.

Benefits of Teltronics Application Management

Application monitoring improves availability and performance of mission-critical applications, and at the same time improves IT staff productivity. These benefits can be realized by proactively recognizing and preventing performance problems and simplifying performance management.

• Improved customer satisfaction through higher levels of service delivery and increased productivity
• Streamlined applications management in complex IT environments, lowering total cost of ownership
• Better system and business process alignment allowing the IT organization to prioritize system triage and resolution activities based upon business process and application priority
• Lower support costs and improved IT efficiency through faster problem identification and resolution
• Comprehensive set of probes to monitor virtually any application
• Reduced resolution time as a result of more accurately understanding current system events via a single dashboard view

Key Application Monitoring Solutions

For a complete list of Application Monitoring capabilities refer to the Application Monitoring Probes section.

Active Directory. Provides a comprehensive view of all critical processes taking place, enabling administrators to not only understand, but effect how the Active Directory servers perform. The Active Directory Monitoring solution periodically collects availability and performance data from Active Directory components using specialized software probes. Status data is consolidated, analyzed and displayed in graphical enterprise consoles, performance reports and SLA reports.

• Active Directory Replication Monitoring
• Active Directory Server Availability and Response
• Active Directory Query Response
• Centralized views of all vital Active Directory performance data
• Point and click access to high level server status and detailed checkpoint information
• Intuitive installation and seamless integration

Citrix. A comprehensive solution that monitors Citrix server health to ensure all processes and services are running correctly. Additionally the solution can measure response times for published applications from an end-users perspective. The solution also comes equipped with administration capabilities. Citrix Monitoring health status data is analyzed and displayed in graphical dashboards, performance reports and SLA reports.

• End-to-end response time monitoring for Citrix published applications
• Solution includes published application record/playback wizard
• Supports raw *.ica files for data encryption/compression and more
• Monitors multiple published applications from a single probe
• Distributed probe deployment enables multi-point user perspectives
• Numerous Citrix response reporting and notification options

Exchange. The Exchange monitoring solution monitors outgoing mail delivery, incoming mail receipt and total round trip (send/receive) response times. The solution monitors all Microsoft Exchange server resources and services. All Microsoft Exchange status and response time data is analyzed and displayed in graphical dashboards, performance reports and SLA reports.

• Simulates email send/receive functions and monitors for timely email delivery
• Performs Microsoft Exchange service health checks to prevent outage and degradation conditions
• Includes Web-based real-time alerting, performance trend reporting and SLA reporting
• Allows "profile-based" monitoring definition - unique monitoring per server/mailbox
• Generates alerts:
  • When not able to send to a designated user/mailbox
  • On send/receive timeout conditions
  • Upon receipt of 'lost email message', i.e., messages sent, but never returned
  • For critical Microsoft Exchange events in the application log

IP Telephony. Teltronics offers high performance, standards-based, non-intrusive voice quality monitoring and diagnostic probes that provide detailed alarm and performance information directly from IP Telephony components. Performance metrics and system status can be displayed in Dashboard views, incorporated into SLAs and monitored for compliance, or used for trend analysis to proactively respond to impending fault conditions. With real-time visibility of network performance, detection of transient problems and comprehensive diagnostic data, Teltronics IP Telephony Management solution enables maximum performance, exceptional reliability and the highest level
of voice quality.

• System message capture and alarm notification
• Monitoring of system component status & availability (call servers, gateways & telephones)
• Major component inventory with serial numbers, IP/MAC addresses, software versions
• Inventory of phones by type
• Voice quality monitoring (R Factor, MOS, Jitter, Packet Loss, Delay)
• Monitoring and availability of Layer-2 infrastructure
• Interpretation of RTCP-XR information & analysis of RTP voice streams

Lotus Notes. The Lotus Notes monitoring solution monitors Lotus Domino database integrity and availability, client-to-server connectivity and end-user service levels with Lotus Notes applications. Once collected and consolidated all Lotus Domino/Notes alarm and performance data can be analyzed and displayed in graphical dashboards, performance reports and SLA reports.

• Lotus Notes performance monitoring from the end-user’s perspective
• Centralized monitoring for remote Lotus Domino Servers
• Real-time Lotus Notes/Domino business service dashboards
• Performance trending with SLA compliance monitoring and reporting
• Rapid installation, flexible deployment and ease of use