iSLM - Infrastructure Management Overview

Infrastructure management is vital to preventing end user downtime, increasing customer satisfaction and is essential to the success of a business. Teltronics infrastructure monitoring enables proactive management of critical business servers, databases and networks. The Teltronics solution simplifies infrastructure management by monitoring and overseeing system performance and availability across the entire environment, enabling you to resolve issues and prevent problems before they impact the end user’s experience.

 

Benefits of Teltronics Infrastructure Management


  • Increase productivity by automating manual processes and preventing problems before they occur
  • Leverage intelligent automation to free up key IT professionals to focus on high value projects
  • Quickly determine the root cause of problems
  • Manage diverse platforms by sharing common tools and services
  • Provide a comprehensive view of all components of your IT infrastructure
  • Proactively notify appropriate resources of potential threats to application availability
  • Send alerts to central repository for correlation and prioritization
  • Correct problems and align them to business requirements rather than resolving them in the order they occur

 

Key Infrastructure Monitoring Solutions

For a complete list of Infrastructure Monitoring capabilities refer to the Infrastructure Monitoring Probes section.

 

Server Monitoring. The Teltronics Server Monitoring solution supports iSeries AS400, Netware, Linux, Windows, and UNIX from a single, easy-to-use console. The solution monitors core server resources and enables centralized management of remote processes and services. All server status information is presented in real-time alarm dashboards, performance trend reports, and SLA compliance reports.
Servers, and their configured application services, are the critical foundation on which the business operates. Teltronics' service-centric server monitoring helps IT gain a business service perspective from the multitude of server platforms they have deployed.

  • Quick and easy to deploy
  • Customizable real-time alarm dashboards
  • Long and short term historical performance reporting
  • SLA-based monitoring and compliance reporting
  • Highly scalable to support hundreds to thousands of servers
  • Monitors the following server subsystems and components:
    • CPU, memory, disk
    • Print jobs and queues
    • Event logs, message queues, and screens
    • Statistics and performance counters
    • Processes, services, jobs and NLMs
    • Directory and file system
    • Network interfaces
  • Packaged monitoring for a wide variety of server configurations, sample listing includes:
    • Web servers
    • Directory servers
    • Email servers
    • Database servers
    • Applications servers
    • Terminal servers

 

Network Monitoring. The Teltronics Network Monitoring solution verifies network connectivity to devices and application services revealing accessibility and network latency. The solution auto-discovers network interfaces, monitors interface traffic and calculates bandwidth utilization.
Interface variables are polled for status data and the solution receives unsolicited SNMP traps. Syslog monitoring is supported for non-SNMP devices. Status data is analyzed and displayed in graphical alarm consoles, performance reports and SLA reports.

Teltronics Network Monitoring solution provides complete network visibility to assure that the highest levels of availability and performance are achieved.

  • Monitors access and response time to all network devices, application and service ports
  • Monitors interface traffic for bandwidth utilization and error status
  • Monitors SNMP enabled devices with polling and trap reception
  • Monitors device Syslogs
  • Detects excessive bandwidth utilization and excessive latency
  • Graphical alarm console, performance and SLA reporting

 

Database Monitoring. The Teltronics Database Monitoring solution monitors a wide variety of availability and performance metrics for Oracle, Sybase, DB2, MS SQL Server, and Informix database servers. Additionally, to provide visibility of service quality as experienced by end users, the solution monitors remote SQL query response times and transaction rates. All database status data is analyzed for real-time alert generation, archived for performance reporting, and leveraged for SLA creation, monitoring and compliance reporting.


The end goal of the Database Monitoring solution is to ensure the database is always available and running at peak performance so it does not compromise business productivity and end-user satisfaction.

  • Provides real-time and comprehensive database health check
    monitoring for Oracle, MS SQL Server, Sybase, DB2, Informix, and more.
  • Monitors database availability, performance and SLA compliance from both a server and end-user perspective
  • Web-based status dashboards are available for the CIO, Database Managers, Business Unit Managers, and DBAs
  • Historical archive for performance trending and SLA compliance reporting
  • Support for cross-platform business environments:
    • Database cluster monitoring
    • Monitors database event logs
    • Monitors active users
  • Database resource utilization monitoring and reporting
  • "Profile-based" monitoring definition - unique monitoring defined per database
  • Real-time alerting and reporting for dozens of key database performance indicators
  • Reads and analyzes database table entries for alert generation and trend reporting